Privacy & Policy
Privacy & Policy – Melbourne Taxi Services
Melbourne Taxi Services is committed to protecting your personal information and ensuring a safe, transparent, and secure experience whenever you use our website or book a taxi with us. This Privacy & Policy page explains how we collect, use, store, and protect your data. By accessing our website or using our services, you agree to the practices described in this policy.
Information We Collect
We collect information to provide reliable taxi services and improve user experience. This may include personal details such as name, phone number, email address, pickup location, drop-off location, payment details, and communication preferences. We may also collect technical information such as browser type, device details, IP address, and usage statistics to enhance website performance and security.
Personal Information
We collect personal information directly from you when you use our booking form, contact us, request a quote, subscribe to updates, or communicate with our support team. This information helps us manage bookings, provide customer support, process billing, and ensure seamless service delivery.
Booking and Location Data
When booking a taxi, we may collect pickup and drop-off addresses, time of travel, travel purpose, and additional service requirements. This data allows us to allocate the nearest available driver, optimise route planning, and provide accurate service.
Technical Information
Our website may automatically collect technical data through cookies, analytics tools, and server logs. This includes device information, browsing activity, IP location, and session duration. These insights help us improve website security and user experience.
How We Use Your Information
We use collected information to deliver efficient, safe, and convenient taxi services. This includes confirming bookings, assigning drivers, processing payments, improving website performance, sending notifications, providing customer support, and maintaining service quality.
Service Delivery
Your information helps us manage bookings, track rides, communicate important updates, and ensure safe transportation. Location details allow us to plan routes and provide accurate arrival times.
Customer Support
We use your contact details to respond to enquiries, resolve issues, provide assistance, and follow up on service-related requests.
Marketing and Updates
We may send promotional offers, service updates, reminders, or newsletters based on your communication preferences. You can opt out of these messages anytime.
Sharing Your Information
Melbourne Taxi Services does not sell or rent your personal information. We may share limited data only when required to deliver services or comply with legal obligations.
Service Providers
Trusted partners such as payment processors, IT service providers, and driver operators may access necessary data to complete bookings and ensure service quality.
Legal Requirements
We may disclose information if required by law, court orders, or regulatory authorities to protect safety, rights, or legal compliance.
Data Security
We implement strong security measures to protect your data from unauthorized access, misuse, loss, or modification. This includes encrypted communication, secure servers, restricted access, and regular system monitoring. While we strive for maximum protection, no online transmission is completely secure, and we encourage users to share data responsibly.
Your Rights
You have the right to access, update, correct, or request deletion of your personal information. You may also request to limit certain data uses or withdraw permission for marketing communication.
Access and Correction
You can request a copy of your stored information and ask for corrections if details are inaccurate or incomplete.
Opt-Out Options
You may opt out of promotional messages or request deletion of your information by contacting our support team.
Cookies Policy
Our website uses cookies to improve user experience, personalise content, and analyse website performance. You may disable cookies through your browser settings, though this may affect website functionality.
Changes to This Policy
Melbourne Taxi Services may update this Privacy Policy when necessary to reflect service changes or legal requirements. Updated versions will be posted on our website with revised effective dates.
Contact Details
For any questions or concerns regarding this Privacy & Policy, please reach out to our support team. We are always available to assist with privacy-related enquiries.
