Terms & Condition
Terms & Conditions
These Terms & Conditions outline the rules and guidelines for using Melbourne Taxi Services, including our website, booking system, and transportation services. By accessing our platform or booking a ride, you agree to follow the terms described below. Please read them carefully, as they govern your rights, responsibilities, and the conditions under which our services are provided.
Use of Our Services
Melbourne Taxi Services offers transportation and booking solutions for personal, professional, and commercial trips across Melbourne. Our services must be used responsibly and for lawful purposes only. By using our platform, you confirm that all information provided is accurate and truthful. We reserve the right to decline service to any customer who violates these terms or engages in inappropriate behavior.
Booking Requirements
Customers must provide correct details when booking, including pickup location, drop-off destination, date, time, and any additional requirements. Incomplete or incorrect information may result in delays, cancellations, or additional charges. A valid contact number must be provided so drivers can reach you if needed.
Passenger Responsibilities
Passengers must behave respectfully toward drivers and maintain the cleanliness of vehicles. Any damage caused to the vehicle due to negligence or misconduct may be charged to the customer. Passengers must ensure they board the correct taxi and verify trip details before travel.
Pricing and Payment
All fares are calculated based on distance, time, location, and selected service type. Melbourne Taxi Services strives to maintain fair and transparent pricing for every journey. Additional charges may apply for tolls, waiting time, excess baggage, or changes made after booking confirmation.
Payment Methods
We accept various payment forms, including cash, card, and digital payments where available. Customers must settle payment at the end of the trip unless arranged otherwise through a corporate account or pre-agreed terms.
Fare Estimates
Any fare estimate provided before or during booking is approximate and may adjust slightly depending on traffic, route variations, or unexpected conditions.
Cancellations and Changes
Customers may cancel or modify bookings, but sufficient notice is required to avoid inconvenience to drivers. Repeated last-minute cancellations or no-shows may result in additional charges or restricted access to services.
No-Show Policy
If the customer is unavailable or unresponsive at the pickup point beyond a reasonable waiting period, the booking may be marked as a no-show, and a fee may apply depending on circumstances.
Service Availability
Melbourne Taxi Services operates 24/7, but availability may vary based on peak hours, weather conditions, or high-demand situations. We make every effort to accommodate all bookings; however, unforeseen delays may occur due to traffic, road closures, or emergencies.
Delays and Disruptions
While we aim for punctuality, delays can occur beyond our control. Melbourne Taxi Services is not liable for losses resulting from traffic delays, weather events, or other unavoidable disruptions.
Safety and Conduct
Passenger and driver safety is our top priority. We expect all customers to cooperate in maintaining a safe travel environment. Illegal activities, abusive behavior, or unsafe actions during a trip may lead to termination of service and reporting to authorities if required.
Driver Rights
Drivers reserve the right to refuse transport if a passenger’s behavior poses a safety risk or violates legal requirements.
Liability Limitations
Melbourne Taxi Services is not responsible for personal belongings left in vehicles. We will assist in locating lost items but cannot guarantee retrieval. Our liability is limited to providing safe and professional transportation services within legal boundaries.
Damage or Loss
We are not liable for indirect, incidental, or consequential damages arising from service use, including missed flights, lost items, or delays.
Website and Content Use
All website content, images, text, and booking tools are the property of Melbourne Taxi Services. Users may not copy, distribute, or modify website content without permission. Any misuse of website features may result in restricted access.
Updates to Terms
Melbourne Taxi Services may revise these Terms & Conditions periodically to reflect service changes or legal requirements. Updated terms will be posted on our website and apply immediately upon publication.
Contact for Queries
For any questions or concerns regarding these Terms & Conditions, customers may contact our support team. We are available to assist with policy-related enquiries and service information.
